14 answers a generic-SMB owner actually asks

SLAtech AI Business is the general-purpose configuration for buyers whose use case doesn't map to one specialised vertical. The eight specialised verticals (Med, Edu, Hospitality, Sales, Legal, Beauty, Fitness, Event) ship industry-tuned FAQ packs, PHI redaction (Med, Legal), per-stylist calendars (Beauty), RSVP tracking (Event), etc. SLAtech AI Business ships the same RAG + multi-channel infrastructure without the vertical-specific seeded content.

Yes. The platform tracks usage patterns; when the admin observes most queries map to a specific vertical (e.g. healthcare logistics dominate), the dashboard surfaces a "graduate to SLAtech Medical" recommendation with one-click knowledge migration.

Web widget, Telegram bot and WhatsApp Business (Cloud API) are bundled in the Starter tier ($49/month) and up. Most competing general chatbots are web-chat-only or charge WhatsApp as an add-on.

Three native languages - English, Hebrew (full RTL) and Russian - with additional languages available on request. The multi-language detection layer auto-routes per visitor message.

Yes. All three ship as first-class integrations on the Pro tier ($249/month); generic JSON-POST webhook is also supported for in-house CRMs.

Tidio Lyro caps conversations per month and is English-first; Intercom Fin bills per resolution. SLAtech AI Business ships unlimited conversations on the flat $249/month Pro tier, Hebrew / Russian first-class support. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/chatbase/.

About 10 minutes for the web widget on a single site. WhatsApp Business + Telegram wiring adds another 20 minutes. No "implementation consultant" engagement is required.

Tenant content is stored in logically-isolated partitions and excluded from the model-training pipeline. Sub-processor transfers are governed by SCC 2021/914 and disclosed in the DPA.

June 2026 internal eval scored SLAtech AI Business 84/100 against a 200-question generic-SMB QA harness. Intercom Fin scored 73, Tidio Lyro 70, Chatbase 68. Decisive metric: vertical-graduation recommendation - admin Inbox surfaces "graduate to SLAtech Medical/Hospitality/etc." when usage patterns match a specialised vertical. Full scoreboard: https://www.slatech.ai/en/eval/.

Yes. SLAtech AI Business is exactly the right shape for multi-industry coworking spaces, training centres and mixed-use businesses. Intent classification routes to the right knowledge segment; the admin Inbox shows blended traffic stats without forcing a single-industry posture.

Yes for product Q&A + order-status flows. The assistant answers from a tenant-uploaded product catalogue and connects to order-management webhook for live status. Specialised verticals (Beauty, Med, etc.) ship tighter industry-tuned flows; SLAtech AI Business is the right starting point when the industry fit isn't clear yet.

Five tiers, all in USD: Free $0/month (web widget, email lead capture, basic analytics, Telegram connector - no credit card needed to start), Starter $49/month (website auto-crawl, document knowledge, custom widget branding, Telegram + WhatsApp channels, email lead notifications), Pro $249/month (multi-site deployment, webhook lead delivery, private knowledge base, conversation analytics, agent workflow automation, human handoff), Enterprise $499/month (custom bot persona, per-team handoff rules, unlimited sites and documents, priority support, custom widget domain), and Custom Solutions with custom pricing (dedicated implementation lead, SSO, data residency, white-label / reseller - contact sales).

71 is the baseline reference value used as the comparison anchor against which all per-vertical specialised models are measured. Lift values (Med +17, Legal +18, Sales +16, etc.) are quoted relative to this 71 baseline. The general assistant lacks vertical-specific FAQ packs, compliance workflows, and industry-tuned glossary - which is by design. Customers wanting higher lift should switch to the specialised vertical product. Glossary: /en/glossary/ #Baseline-reference.

Yes - the assistant identifies industry-vertical patterns from queries (e.g. "how do I book a dentist" → recognises Med use case) and surfaces cross-links to the relevant specialised vertical hub. Future capability (Q1 2027 roadmap): seamless cross-vertical bot handoff for queries that cross domain (med → fitness for rehab + workout combo). Glossary: /en/glossary/ #Vertical-routing-intelligence and #Cross-vertical-bot-handoff.